Business Analysis is the set of tasks, knowledge, and techniques required to identify business
needs and determine solutions to business problems. Solutions often include a systems
development component, but may also consist of process improvement or organizational change.
Business Analysis helps an organization to improve how it conducts its functions and activities in
order to reduce overall costs, provide more efficient use of scarce resources, and better support
customers. It introduces the notion of process orientation, of concentrating on and rethinking end-
to-end activities that create value for customers, while removing unnecessary non-value added
work.
This section deals with general techniques and articles useful to the business and systems analyst.
